Frequently Asked Questions

Q: What are the wireless requirements to qualify for the offer?
A: You need to switch a wireless line from an eligible third party carrier/wireless provider to AT&T, activate a smartphone (can be purchased on an AT&T Installment Plan or you can bring your own compatible device) on an AT&T postpaid unlimited plan (AT&T may temporarily slow data speeds if the network is busy) in a participating channel and redeem the offer within 14 days of your new line activation date. You’ll need to provide your AAdvantage® number and you’ll need to maintain active service in good standing for a minimum of 60 days, from your activation date, to qualify.
Q: If I switch multiple lines to AT&T (including mine), will I earn the 10,000 AAdvantage® bonus miles for each line?
A: You’ll earn 10,000 AAdvantage® bonus miles per line switched to AT&T, but you’ll need a unique AAdvantage® number for each line. So, if you open 4 lines and provide 4 unique active AAdvantage® numbers, each AAdvantage® account will earn 10,000 AAdvantage® bonus miles, totaling 40,000 AAdvantage® bonus miles.
Q: After I switch a wireless line to AT&T, how do I redeem the offer?
A: After switching a wireless line to AT&T on an unlimited plan you’ll need to visit att.com/AAswitcheroffer [link out to this page] to redeem your bonus miles offer. You’ll need to provide your new wireless phone number, e-mail, address and an AAdvantage® number for each switched line you’d like to claim.
Q: How many times do I need to fill out the AT&T redemption form per line?
A: You’ll need to fill out one form for each line you’ve switched to AT&T, with a unique AAdvantage® number per line. Be sure to include the first and last name on the AAdvantage miles account, along with their wireless phone number on each submission.
Q: What is the maximum number of AAdvantage® bonus miles I can earn?
A: Each AAdvantage® member can earn a maximum of 10,000 AAdvantage® bonus miles through this offer.
Q: How many lines can be added to my AT&T plan?
A: You can add up to 10 lines per AT&T account and open up to 2 accounts for a maximum of 20 lines. You’ll need a unique AAdvantage® number for each switched line to earn AAdvantage® bonus miles.
Q: Will I earn AAdvantage® bonus miles or base miles?
A: You’ll earn 10,000 AAdvantage® bonus miles. AAdvantage® bonus miles don’t count toward AAdvantage® status qualification or AAdvantage️ Million Miler™ status.
Q: If I create multiple lines, can I earn all the AAdvantage® bonus miles in my AAdvantage® account rather than have the miles split between each AAdvantage® account?
A: No, each unique AAdvantage® account is only eligible to earn 10,000 AAdvantage® bonus miles.
Q: Do I need to be a new AT&T customer to qualify for the 10,000 AAdvantage® bonus miles?
A: Existing customers are eligible for this offer if they switch an additional line to AT&T from an eligible third-party carrier, activate a smartphone on an unlimited plan and redeem the offer at att.com/AAswitcheroffer.
Q: When will my 10,000 AAdvantage® bonus miles post to my AAdvantage® account after switching to AT&T?
A: After you redeem, your new line must remain active and in good standing, with a qualifying unlimited plan for a minimum of 60 days from your activation date. Please allow 8-10 weeks after the 60-day wireless qualification period for the AAdvantage® bonus miles to post.
Q: Is there a specific AT&T plan I need to choose to be eligible for the 10,000 AAdvantage® bonus miles?
A: Yes, this offer requires enrollment in a postpaid unlimited voice & data plan (starting at $60.99/mo. before discounts if new customer for single line of AT&T Value Plus VL plan, plus taxes and fees. Customers can activate on AT&T 55+ plan; which may be less). AT&T may temporarily slow data speeds if the network is busy.
Q: Do I have to enter my AAdvantage® number when I sign up or can I add my AAdvantage® number later?
A: You must enter your AAdvantage® number onto the AT&T redemption form within 14 days of the new line activation date and no later than September 29th at 11:59 PM EDT to be eligible for this offer.
Q: How long does my AT&T service need to be active to be eligible for this offer? What will happen If I cancel my AT&T service early?
A: Your new line must remain active and in good standing with a qualifying unlimited plan for a minimum of 60 days from your activation date. If you cancel your AT&T service before the end of the 60-day wireless qualification period, you won’t be eligible for this offer.
Q: Where is this offer available?
A: This offer is available by calling 833-995-2905.
Q: Who do I contact if my AAdvantage® bonus miles haven’t posted to my AAdvantage® account?
A: Please allow 8-10 weeks for the AAdvantage® bonus miles to post to your AAdvantage® account after the 60-day wireless qualification period. If you received a communication from AT&T confirming your wireless requirements were met but your AAdvantage® bonus miles haven’t posted to your account, contact American Airlines at 800-882-8880. If you did not receive communication from AT&T confirming your wireless requirements were met or received a notification that your AT&T redemption did not meet the offer requirements and feel it is an error, contact the AT&T reward center at 800-331-0500.
Q: Do I need an AAdvantage® account before switching or can I create one after?
A: Yes, you need an active AAdvantage® account in good standing at the time of adding your AAdvantage® number onto the AT&T redemption form.
Q: Is this offer available nationwide or only in select regions?
A: This offer is available in all 50 U.S. states, excluding U.S territories.
Q: How can I use my AAdvantage® miles?
A: You can use your AAdvantage® miles for hotel stays, car rentals, experiences, travel benefits and other great offers with our partners.