A: AT&T will reimburse customers for the remaining value on their smartphone installment plan balances (and/or early termination fee) with their previous wireless carrier, up to $800 (per qualifying line).

A: No, a redemption form can be submitted as soon as an eligible number has switched to AT&T. A current bill (in good standing and dated as early as 1 calendar month of switch date, or up to 60 days from switch date) will be accepted if a minimum of 4 installment plan payments have been made, the bill upload includes the balance owed on the smartphone (or early termination fee), and additional requirements are met.

A: The value customers can receive for switching will only be based on the balance of the smartphone installment plan balance and/or early termination fee on the smartphone line they are switching. Service charges are not included in the value customers can receive.

A: The timing depends on the completion of the redemption process. It can take 8-10 weeks to receive an AT&T Visa Reward Card after the redemption form has been submitted.

A: Customers can check the status by visiting rewardcenter.att.com, click ‘access your reward’ and sign in using your wireless phone number and billing zip code.

A: Customers have 60 days from the port-in activation date to fill out the redemption form and upload their previous wireless carrier bill (which includes the remaining smartphone installment balance and/or early termination fee corresponding to the line switched).

A: If an eligible number is switched to AT&T and cancelled within 12 months of activation, AT&T will charge back the full value of the issued AT&T Visa Reward Card on the final wireless bill. If additional lines are active on the account, the charge back will occur on next bill cycle. Once the charge has been added to a wireless account, it cannot be removed.