A: AT&T will reimburse customers for the remaining value on their smartphone installment plan balances (and/or early termination fee) with their previous wireless carrier, up to $800 (per qualifying line).

A: No, a redemption form can be submitted as soon as an eligible number has switched to AT&T. A current bill (in good standing and dated as early as 1 calendar month of switch date, or up to 60 days from switch date) will be accepted if a minimum of 4 installment plan payments have been made, the bill upload includes the balance owed on the smartphone (or early termination fee), and additional requirements are met.

A: The value customers can receive for switching will only be based on the balance of the smartphone installment plan balance and/or early termination fee on the smartphone line they are switching. Service charges are not included in the value customers can receive.

A: The timing depends on the completion of the redemption process. It can take 8-10 weeks to receive an AT&T Visa Reward Card after the redemption form has been submitted.

A: Customers can check the status by visiting rewardcenter.att.com, click ‘access your reward’ and sign in using your wireless phone number and billing zip code.

A: Customers have 60 days from the port-in activation date to fill out the redemption form and upload their previous wireless carrier bill (which includes the remaining smartphone installment balance and/or early termination fee corresponding to the line switched).

A: If an eligible number is switched to AT&T and cancelled within 12 months, the full value of the AT&T Visa Reward Card will be charged back on the final bill (or the next bill if other lines remain active). For activations on or after 10/24/25, cancelling service within 36 months will result in a charge back of the issued reward card promotional value: 100% if cancelled within 12 months, 50% within 13–24 months, and 25% within 25–36 months. Once the charge has been added to a wireless account, it cannot be removed.