A: AT&T will reimburse customers for the remaining value on their smartphone installment plan balance with their previous wireless carrier, up to $650 (per qualifying line).

A: No, customers are welcome to submit their redemption request as soon as they port an eligible line to AT&T. A current bill (dated within 30 days of the activation date) will be accepted, as long as it includes the balance owed on the smartphone installment plan and additional requirements are met.

A: The value customers can receive for switching will only be based on the balance of the smartphone installment plan on the line they are porting. Service charges are not included in the value customers can receive.

A: The timing depends on the completion of the redemption process. It can take 6-8 weeks to receive a Reward Card.

A: Customers can check the status by visiting rewardcenter.att.com, click ‘access your reward’ and sign in using your wireless phone number and billing zip code.

A: Customers have 60 days from the port-in activation date to fill out the redemption form and upload their previous wireless carrier bill (which includes the remaining smartphone installment balance corresponding to the line you ported over).