A: AT&T will reimburse customers for the remaining value on their smartphone installment plan balances (and/or early termination fee) with their previous wireless carrier, up to $450 (per qualifying line) up to a max of $50,000 via check.

A: No, a redemption form can be submitted as soon as an eligible number has switched to AT&T. A current bill (in good standing and dated as early as 1 calendar month of switch date, or up to 3 calendar months from switch date) will be accepted if the bill upload includes the balance owed on the smartphone (or early termination fee), and additional requirements are met.

A: The value customers can receive for switching will only be based on the balance of the smartphone installment plan balance and/or early termination fee on the smartphone line they are switching. Service charges are not included in the value customers can receive.

A: No, only smartphones on select plans are eligible for this offer. Tablets, Wearables or Hotspots are excluded from this offer.

A: The timing depends on the completion of the redemption process. Customers will receive a check 45 days after the redemption form has been submitted. It can take up to 10 additional business days for delivery of the check. If additional lines are switched after the initial redemption form is submitted, customers will continue to receive checks on eligible lines up to four months after the initial submission or the customers reaches the max payment of $50,000. Each smartphone line must be in good standing and active for 30 days prior to receiving the check.

A: Customers can check the status by visiting https://rewardcenter.att.com/smallbusiness/default.aspx, click ‘access your reward’ and sign in using your billing account number and billing zip code. Customers will receive notification when checks are mailed.

A: Customers have 60 days from the port-in activation date to fill out the redemption form and upload their previous wireless carrier bill (which includes the remaining smartphone installment balance and/or early termination fee corresponding to the line switched).

A: If an eligible number is switched to AT&T and cancelled within 12 months of activation, AT&T will charge back the full value of the issued check on the final wireless bill. If additional lines are active on the account, the charge back will occur on next bill cycle. Once the charge has been added to a wireless account, it cannot be removed.

A: Checks are issued when customers successfully completes the redemption process, meets all eligibility requirements, and their lines are switched to AT&T. Customer is responsible for the amount owed to previous carrier for any early termination fee or installment balance owed as well as any other charges from their previous carrier.

A: Customers may visit AT&T Reward Center to check on the status of their reward after receiving initial notification online at https://rewardcenter.att.com/smallbusiness/default.aspx or by phone at 866.703.1108 (Monday-Friday, 9am-6pm Central, closed major holidays.)